Orders, Delivery and Care of Purchase

We want every aspect of your experience with Ferreyra Marini to reflect the care taken in making what you have chosen. The following sets out how we handle the journey of your piece from us to you, and what to expect should anything require attention after it arrives.

For anything not covered here, write to us at concierge@ferreyramarini.com and we will respond personally.

YOUR DELIVERY ADDRESS

Please review your shipping details carefully before placing your order. Once your shipment has been handed to the carrier, we are unable to alter the destination address. If you would like us to hold your order until a later date, we are happy to do so — just let us know.

INSURANCE & HANDOVER

Your piece is covered from the moment it leaves us until it is signed for at the address you have provided. A signature is required on receipt; this marks the point at which care of the piece transfers to you.

Where delivery is made to a shared address — a building with a concierge, a reception desk, or similar — and a signature is obtained there, Ferreyra Marini's responsibility ends at that point. We are not liable for any piece that goes missing within those premises after delivery has been completed.

IF YOU WISH TO RETURN A PIECE

Ready-to-wear pieces may be returned within 14 days of the date you received them, provided they are unused, and in their original packaging with all tags in place. Bespoke and made-to-order commissions are created specifically for you and are not eligible for return.

To begin a return, write to us at concierge@ferreyramarini.com with your order number. We will confirm within 24 hours and issue a return reference. Pieces sent back without this confirmation and reference cannot be guaranteed a refund.

Pieces that arrive back to us showing signs of wear, or damage beyond their original state may be declined and returned to the sender.

The piece must reach our office within 14 days of your return being confirmed. Anything received after this point will not be accepted, except where we choose to make an exception at our discretion.

ARRANGING A RETURN

Once your return is confirmed, we will either schedule a collection from your location or provide a prepaid label for drop-off at a UPS Service Point nearby. Please use our returns service — costs incurred through any other carrier will not be reimbursed.

REFUNDS

Once a returned piece has been received and inspected, the amount will be credited to the payment method used for the original order. Hyperlocal charges such as state-specific sales tax are outside our remit and cannot be refunded through us — your local customs office may be able to assist with recovering these.

A NOTE ON QUALITY

Each piece is made by hand and leaves our atelier only after passing a thorough inspection. On the rare occasion that something is not right — whether on arrival or as a result of a manufacturing issue within 12 months of purchase — we will address it. Our first step is always to repair; if that is not sufficient, we will discuss a replacement or return with you.

Normal wear over time, and damage resulting from care methods not indicated on the care instructions, fall outside this commitment.