Refund policy

We want every aspect of your experience with Ferreyra Marini to reflect the care taken in making what you have chosen. The following sets out how we handle refunds and returns.

For anything not covered here, write to us at concierge@ferreyramarini.com and we will respond personally.

IF YOU WISH TO RETURN A PIECE

Ready-to-wear pieces may be returned within 14 days of the date you received them, provided they are unused, and in their original packaging with all tags in place. Bespoke and made-to-order commissions are created specifically for you and are not eligible for return.

To begin a return, write to us at concierge@ferreyramarini.com with your order number and we will process and confirm your return. Pieces sent back without this confirmation cannot be guaranteed a refund.

Pieces that arrive back to us showing signs of wear, or damage beyond their original state may be declined and returned to the sender.

The piece must reach our office within 14 days of your return being confirmed. Anything received after this point will not be accepted, except where we choose to make an exception at our discretion.

ARRANGING A RETURN

Within the US:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

International returns:

At the moment, we do not offer free returns for orders outside the US. Please note that it is the responsibility of the purchaser to cover the cost of the return shipment to the US. 

Ferreyra Marini cannot be held responsible or liable if returned products are lost or misdirected in transit. In order to make sure your return reaches us safely, we strongly advise you use an insured and tracked service.

REFUNDS

Once a returned piece has been received and inspected, the amount will be credited to the payment method used for the original order. Hyperlocal charges such as state-specific sales tax are outside our remit and cannot be refunded through us — your local customs office may be able to assist with recovering these.

A NOTE ON QUALITY

Each piece is made by hand and leaves our atelier only after passing a thorough inspection. On the rare occasion that something is not right — whether on arrival or as a result of a manufacturing issue within 12 months of purchase — we will address it. Our first step is always to repair; if that is not sufficient, we will discuss a replacement or return with you.

Normal wear over time, and damage resulting from care methods not indicated on the care instructions, fall outside this commitment.